Privacy Policy

Thank you for visiting relocationforexpats.es, this Privacy Policy describes our company’s personal data processing policies.

Personal Data We Collect or Process

This site uses cookies—small files stored on your device—to enhance your experience. Cookies may collect information about your use of the site, such as your IP address, browser type, operating system, and transaction details. We use session cookies that expire when you close your browser, and persistent cookies that remain until you or your browser delete them. You can adjust your browser settings to block cookies if you prefer.

We also use Google Analytics to understand how you interact with our site and identify your preferences. You can disable Google Analytics by installing an add-on in your browser if you do not wish to be included in this analysis.

We collect information that you voluntarily provide to us, for example, when you request a quote, fill out a form, subscribe to newsletters, respond to surveys, or contact us by phone or email. To create an account or request a quote, we need your full name, company name, e-mail address, business address and shipping address. The phone number is optional. For purchases, we also require payment card information.

We do not knowingly collect information from users under the age of 18. By using this site, you confirm that you are at least 18 years, or that you have obtained the consent of a parent or guardian to accept the terms of this  Privacy Policy.

How We Use the Data

We use your personal information primarily to process transactions and deliver the purchased products or services. Additionally, your information helps us continually improve our website by analyzing feedback and traffic patterns on a general level, without linking this data directly to your personal details. To enhance our customer service, we use your information to more effectively address your service requests and support needs . We may also use your email address to send you updates related to your order, as well as occasional company news and information about related products or services. If you prefer not to receive future emails, you can unsubscribe using the instructions provided at the bottom of each message. Furthermore, we may use your mailing address to send service guides, new product announcements, and other relevant updates, although you may opt out of receiving these communications by contacting us. Finally, your information may be shared with governmental authorities or other third parties to comply with legal obligations or for other legitimate business purposes.

With Whom We Share Personal Data

Our company, headquartered in Spain, may need to share your information with our internal team. We also work with third-party partners, such as service providers, credit card processors, technology vendors, and professional advisors, who may need access to your personal data to perform their services.

We may disclose your information, including your identity, if required for investigating complaints or issues related to your use of our website. This includes taking legal action if someone is harming or interfering with our rights or those of our affiliates, or the rights of our website users. We may also share information to comply with laws, regulations, legal processes, or government requests.

Additionally, we may share your information with other organizations for fraud prevention purposes if required or allowed by law.

Grounds for Using Your Personal Data

We process your personal information based on the following legal grounds:

• Consent: For certain uses of your data, such as receiving marketing emails, we rely on your consent. You can withdraw your consent at any time by emailing us or contacting us directly. Additionally, you can manage your cookie preferences through your browser or mobile settings.
• Performance of a Contract: We collect and use your information to fulfill contracts and provide the services or products you request.
• Legitimate Interests: We use your information to support our legitimate interests, such as improving our products and services and enhancing our website. This includes using technical data and personal information for marketing purposes, in line with our interests and any legal requirements or options we provide.
• Compliance with Legal Obligations: We may use your information to meet legal requirements and obligations.

Protection of Your Personal Data

We keep your personal data only as long as necessary to fulfill the purposes for which it was collected and to meet our contractual and legal obligations. Generally, we store email addresses until you choose to unsubscribe or use the self-service tools provided.

We take reasonable measures to protect your personal data and communications. Our sites use Secure Sockets Layer (SSL) technology, an industry-standard protocol that ensures encrypted and secure communication over the Internet. SSL employs strong encryption methods to safeguard your data, making it readable only to the intended recipient.

To ensure your information is secure, we use a modern browser that supports SSL encryption, such as Google Chrome, Mozilla Firefox, Internet Explorer, or Apple Safari. If you need assistance with secure browsing, please contact our Sales department. We also use SSL to encrypt your credit card information during transactions, ensuring it remains secure and is not stored in our systems.

Please note, while we strive to protect your data, no Internet or email transmission is completely secure or error-free. We cannot guarantee absolute security and are not responsible for issues with processes or networks beyond our control. Users are responsible for the security of their information when sending data via email or the Internet.

Links to Other Websites

This website may include links to other sites for your convenience or information. These external sites are operated by independent companies, and we are not responsible for their content or privacy practices. Each linked site may have its own terms of use and privacy policies, so we encourage you to review these policies when you visit those sites.

Privacy Policy Changes

We may update this Privacy Policy occasionally to reflect changes in our information practices. These updates will apply to both previously collected and new information. By continuing to use our website after any changes, you agree to the updated Privacy Policy.

Please review this Privacy Policy regularly, especially before sharing any personal data with us. If we make significant changes, we will notify you via this page, by email, or with a notice on our homepage. The date of the most recent update is noted at the top of this Privacy Policy.